Hyster enjoys a unique relationship with our customers. We strive to produce total customer satisfaction created through world class manufacturing. Our objective is to foresee the requirements of every customer in addition to deal with them with lift trucks which deliver the value, the performance and the dependability which they really need.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and provide an on-going voice of customer research both online and in the field. We have more than 400 design engineers to translate that input into smart designs by implementing our rigorous review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
So as to guarantee the lowest cost of ownership and total reliability all of Hyster's machinery are subjected to environmental, virtual and physical tests. Not only do we test against our own standards, but we are continually testing against the competition's products as well. Our final tests happen in real-world customer applications in order to make certain that our products have met our highest standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100% of the time, every time.
Total Quality Each Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate excellence from the beginning. The MES is responsible for managing production flow. The MES coordinates line activities like for example part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits really hold all workers responsible for constant quality, along with the 5s workplace organization in place to help us accomplish it.
Hyster provides a variety of excellent features as standard with our products. By remaining dedicated to our focus on quality and safety, and by being innovative from start to finish, we provide some of the best material handling machines on the market. These are only some of the reasons Hyster has become a leader within the business.